For more info, go to Use the Microsoft Wireless Display Adapter. If you have the Microsoft 4K Wireless Display Adapter, make sure that Enable HDCP is turned in in the app.
Reconnect to the adapter and try playing the video again. If you're having issues playing video and content from an application service such as Netflix, YouTube, or Amazon Instant Video, here's what to try: If you've turned on HDCP with the Microsoft Wireless Display Adapter app, try turning it off.Īpp based video (YouTube, Netflix, Amazon) can't play when connected to the adapter If you have a Microsoft 4K Wireless Display Adapter, here are some other things to try: If you’ve plugged the adapter into the HDMI port at an angle, this can cause issues with the video quality. If you don’t have enough room to plug the adapter into the HDMI port on your second display, use the HDMI extension cable that was included in the box your adapter came in. Common household electronics like these can cause radio frequency interference that may disrupt the connection between your device and the adapter.
Move the adapter away from microwave ovens, cordless phones, or baby monitors. For best performance, your device should be within 23 feet (7 m) of your second display. If you notice pixelation in the video or if the audio stutters, try the following:
